APTECH CERTIFIED PROFESSIONAL IN AIRPORT MANAGEMENT & CUSTOMER CARE

4 out of 5
4
6 reviews
Airport management training

Airport management & customer care training course prepares you for a successful career in the airline & Aviation industry.
The number of air passengers in India is expected to be 450 million by 2020**. Every passenger require the assistance of trained airport managers and skilled professionals in the safety, services and maintenance unit, fixed base operations, airport transportation, catering, baggage handling, and transport scheduling. Keeping these demands in mind, Aptech provides you complete, in-depth training in all aspects of airport management.
On completing this course, you can work in any department of an airport or airline company in India and around the world.

Normal Track

Course Duration:
13 Months

Fast Track

Course Duration:
8 Months

COURSE HIGHLIGHTS

  • Gain in-depth knowledge of the principles & operational procedures of the aviation industry
  • Assistance the roles and responsibilities associated with human resource at the airport, fuel-efficiency, elements of trim, and the functionality of the load sheet
  • Improve your presentation & communication skills
  • Quickly complete the course using fast-track option
  • Get job placement / Campus selection
  • Learn job-ready skills for careers in passenger handling, airport operations and management

Starting Course

1
To join this career-building course, you need class 12 or 10 2 in Arts, Science, Commerce or any other field. A 3-year diploma in engineering or other field, from a state board of technical education, is also accepted.
2
If you are already a student of Aptech, you can join this course after completing the following course:
18 questions
3
Engine Target Audience

After Intro

1
AVIATION
2
HOSPITALITY
  • Persona management
  • Soft skills
  • Principles of aviation
  • Aviation operations
  • Customer service for global clientele
  • Resource management at airports
  • Load & trim
  • Cargo & DGR
  • Flight scheduling
  • Airport ramp management
  • In-flight safety and security
  • Passenger handling
  • Security & legislation
  • Ancillary services
  • Airline & airport organisation
  • Air fares and ticketing


  • Passenger Handling : As a passenger handling executive, you ensure smooth check-in, luggage transfer & ticket services for customers. The good service that you provide adds to the goodwill of the airline.  
  • Cabin Crew : As a cabin crew member, you will ensure the safety and comfort of passengers during an airline flight. You will also be responsible for briefing the passengers on safety standards specific to the aircraft in a safety demonstration.
  • Cargo & Transportation : You will be responsible for the safe and timely movement of all cargo. Coordinate & supervise the loading, unloading, securing, and staging of aircraft cargo or baggage.
  • Fares & Ticketing : Fares & ticketing executives take and confirm passengers’ reservations for transportation. You will also issue tickets and answer questions about itineraries & rates, prepare invoices outlining rates and fees, and accept payment from passengers. 
  • In-flight Services & Security : In-flight service & security job includes hazard identification, occurrence reporting, risk management, and safety assurance.  It is your duty to ensure overall safety & security of the passengers & staff members in the flight. 
  • Baggage Handling : Baggage handlers ensure that the passengers’ luggage arrives according to its final destination tag, on time. You will be responsible for sorting and stacking of baggage. 
  • Customer Service : As an airline customer service agent, you will be responsible for making sure that passengers and their luggage safely board the right aircraft at the right time. You need to give passengers a warm welcome and ensure a positive experience. 




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Enrolled: -0.01 students
Duration:
Lectures: 4
Video:
Level: Beginner

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